Reset button method. 

The easiest method to reset the camera. Unfortunately, not all cameras have a reset button. You need to:  

  1. disconnect power from camera,
  2. push reset button and hold it.
  3. After that you need to connect power and continue to hold reset button for 20 seconds.

Thats all, you can activate your camera as new one.

How to Reset Password on SADP Tool:

Please follow the link https://www.hikvision.com

to download the latest version of SADP on your computer.

NOTE: The Hikvision device and the computer which installed SADP should be in the same subnet.
Open SADP Tool to search online devices. Select the device and click Forget Password:


   You might see one of the three pop-ups.

1. If the pop-up requires a security code, please turn to method 1.

 

2. If the pop-up requires encrypted file, please turn to method 2.


3. If the pop-up requires encrypted file or key, please turn to method 2 or 3.


  

Method 1, Device Information

Copy Start Time and Device Serial No., then send the information to Hikvision
technical support team, support team would send back security codes.


Note: Please reboot the device to check the Start Time.
After receiving security codes, please choose one code according to device’s current time.


Input security code then click Confirm.


  

Method 2，XML File

Click Export button to save xml file，then send the XML file to Hikvision technical
support team.


Hikvision technical support team will send the encrypted file back. Choose the path of the encrypted file, input your new password and confirm, click Confirm to reset password.


Note: The encrypted file would be valid for 48 hours.


Method 3，QR CODE

With this method you can export the XML file or take a screenshot of QR code. If you export the XML file, please refer to method 2 to reset password.
You can also send the screenshot of QR code to Hikvision technical support team.


Hikvision technical support team will send back the key consists of numbers and letters (8 bytes).
Input the key, type in the new password and confirm. Click Confirm to reset password.


Note: If you want to reset the password of NVR and connected cameras simultaneously，please choose “Reset Network Cameras’ Passwords” option.